This means you can try your FloorGenie risk-free for 30 days. If you're not completely satisfied, simply return it for a full refund. We want you to absolutely love them - that's why we offer this 100% money-back guarantee!

Please be aware we're experiencing extremely high demand. All orders are shipped after processing (1-2 days after the order date). Shipment will arrive 7-14 days after the shipment date, depending on the availability of the carrier provider and location. We apologize if there is a delay in shipment due to Customs clearance/inspection or transportation delay caused by the carrier service.

We currently ship to the United States, United Kingdom, Canada, Australia, New Zealand, and most of Europe.

No. The price you see at checkout includes all duties, taxes, and fees. No surprise charges later!

FloorGenie adheres to the highest industry standards to protect your personal information.

Your credit card information and personal details are encrypted during transmission using the 128-bit SSL (Secure Sockets Layer technology), the same level of encryption used by large banks worldwide.

We use Shopify® to process credit card payments. Your information is only used to complete the requested transaction and is NOT subsequently stored.

No. This is a one-time purchase only - no subscriptions or future charges. What you see at checkout is all you'll ever pay.

We will send you an email containing your tracking information as soon as your order has been processed and shipped. You may also track your order from the Track Your Order page. Typically, you will receive the tracking number after 1-2 days of placing your order.

If you need to change the shipping details or items for your order, please email support@getfloorgenie.com within 24 hours of your order. Please note that any orders that have already been packed or shipped cannot be changed.

If you want to cancel, please email support@getfloorgenie.com within 24 hours of your order. Please note that any orders that have already been packed or shipped cannot be canceled. We reserve the right to accept or decline an order at any time, or any portion thereof, in our sole discretion.

We have a 30 Day Money Back Guarantee on all of our items (the 30 days starts once your item has been delivered). If you wish to get a refund on your items(s), please contact our 24/7 customer service at support@getfloorgenie.com. We will reply to your inquiry as soon as possible.

Yes, all return shipping fees are the responsibility of the customer.

We will ship out a new product for you free of charge. Contact us at support@getfloorgenie.com and provide us with a picture(s) of the damaged item/part.

All refunds will be credited to the original form of payment. Refund times are generally issued within 7 to 10 business days after we receive the returned item. Please contact your card's bank to inquire when the credit refund is posted to your account. Due to varying banks, it may take several weeks before a credit is issued to your account.

Delivery issues often occur during the "last-mile" stage, which is when your package is transferred from the local distribution center to your doorstep.

This can be affected by factors like local courier delays, incorrect address details, or challenges with accessing your property.

Weather, high demand, or logistical constraints with local carriers can also cause delays in the final stretch of delivery.

If your tracking shows a delay or an issue, please contact the last-mile carrier (details on the tracking page) as soon as possible to resolve the issue.

If that doesn't work, please contact us so we can help investigate and resolve the situation as quickly as possible.